Tell me more
Close
This site uses "cookies" to help us evaluate our site and provide a richer experience. By using our website, you agree that we can place these types of cookies on your device.

Cookies are small files which a website places on your computer. Each time you visit the website in the future your browser will send those files back to the website.

This website uses cookies to see how our visitors move around our site, which helps us to improve it.

Cookies are also used to provide connections to Facebook, and add YouTube videos to the site. Those cookies are sent to those services, not to our website. If you're a user of Facebook or Youtube those sites could be aware of your visit to some pages on this site. If you would prefer that they not track this you can switch on "Do Not Track" functions in some new browsers, and some anti-virus software.

Close
 
 

npower to repay gas customers

Power company npower is to repay an estimated 1.8 million customers of it gas supply after overcharging them between May and November 2007. This is because of the way it applied charges to its higher-rate first block gas units. The independent watchdog Consumer Focus has reviewed the way in which npower introduced price rises at that time, and concluded that most of the company's gas customers are entitled to a refund.

The repayment amounts to about £35 per customer on average, plus interest and VAT, and lands npower with a bill of around £63 million. During October and November, npower will be writing to all affected customers to offer them the refund. This will take the form of a letter that can be encashed at a post office.

Customers who think they qualify for a refund but have not heard from npower by the end of November should contact the company by phoning their helpline on 0800 975 7938.