Tell me more
This site uses "cookies" to help us evaluate our site and provide a richer experience. By using our website, you agree that we can place these types of cookies on your device.

Cookies are small files which a website places on your computer. Each time you visit the website in the future your browser will send those files back to the website.

This website uses cookies to see how our visitors move around our site, which helps us to improve it.

Cookies are also used to provide connections to Facebook, and add YouTube videos to the site. Those cookies are sent to those services, not to our website. If you're a user of Facebook or Youtube those sites could be aware of your visit to some pages on this site. If you would prefer that they not track this you can switch on "Do Not Track" functions in some new browsers, and some anti-virus software.


Don't fall for doorstep meter scam!

Criminal gangs are targeting users of prepayment electricity meters by offering cut-price top-ups on the doorstep using illegal cloned meter keys. In these hard-pressed times it might seem tempting to buy £50 worth of electricity for just £25 from one of these crooks, but you will end up paying twice, once to the criminal and again to your electricity company. It is estimated that the gangs have pocketed over £7 million nationwide so far, with worst affected areas being the Midlands, London and Kent. Customers of all major electricity companies have been hit.meter key

Top-up Safe campaign

To combat this fraud, Consumer Focus and the energy companies have launched a campaign called 'Top-up Safe', to make customers more aware of this scam. There is also a reward of £10,000 on offer for information leading to the arrest and conviction of these criminals. So far, over 120,000 customers have fallen victim, out of the more than 3.5 million prepayment meter users in the country.

Prepayment advice

The advice for prepayment customers to protect themselves is:

  • Only buy top-ups from official outlets offering PayPoint or Payzone, or at Post Offices. Electricity companies NEVER offer top-ups on the doorstep.
  • Make sure you get a receipt. Credit is transferred to your meter when you next insert your key or card.

What if you have been affected or have information about the scam?

Contact your electricity supplier or call Consumer Direct on 08454 04 05 06

Or call Crimestoppers anonymously on 0800 555 111